Over the years, fragmentation has crept upon organisations leaving communications across the company out of tune with the requirements of the business.

Half your employees use email, half use the phone, a few use IM, and a bunch of others install their own apps. You don't know who said what, to who, and when they said it. You don't have the info you need at the time you need it.

At this on-demand event, Darren Stone from West Yorkshire Fire Service explains how his burning ambition to use communication technology rescued his organisation. Management problems for multiple devices meant he was constantly putting out fires in IT, answering emergency calls from his staff and sliding down the slippery pole towards mediocrity.

If your IT and telephony departments are like oil and water, if you're smouldering with rage at the burden comms puts on your IT department, we can spark some enthusiasm and maybe extinguish your problems in the Regcast.

Joining Darren and the Reg's Tim Phillips are Dale Vile from Freeform Dynamics and Steve Tassel from Microsoft. Together they'll be discussing how to plan a project, what applications to use, and how to make sure you don't get your fingers burnt when you roll it out to users.