How is the current environment of economic uncertainty and turmoil affecting investments in IT? To find out, IBM conducted a global survey of business and IT leaders who manage their organization’s IT investments, asking them how recent economic events are affecting their plans.

Results show that the current economic realities are indeed driving changes to enterprise priorities, which, in turn, are changing IT priorities. The study found that organizations are reprioritizing their IT programs and projects to survive and thrive in the new economy - and they are leveraging service management best practices to do it.