A global leader in secure and reliable Internet Protocol telephony systems and communications software applications and services, Avaya, Inc. serves more than one million businesses.

When the company embarked on the design of a new identification and authorization mechanism for its sizable technician workforce, critical success factors were to ensure security and integrity, as well as gaining full customer acceptance and comfort with the proposed solution.

VeriSign Managed PKI (MPKI) and VeriSign Unified Authentication (UA) with VeriSign Multipurpose Next-Generation Tokens helped Avaya achieve this, and more.