Small and midsized businesses experience business issues and challenges that are inherently different from those of larger enterprises. They generally have smaller workforces, lower budgets, and less complex IT environments than enterprise organizations. And yet, small and midsized businesses must meet the same types of demands as enterprise organizations, and optimize service levels to support business objectives, control costs, and align IT with what matters to the business.

Small and midsized businesses can achieve these goals by delivering service management based on the industry’s guiding principles — the IT Infrastructure Library (ITIL®). This white paper discusses how small and midsized businesses can implement core ITIL best practices to improve their IT service delivery and support.