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The journey to Unified Communications

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Bringing together new and existing technologies

Published February 2010

In organisations under pressure to optimise efficiency and manage an increasingly flexible workforce, there is already a choice of communications media to help employees stay in touch from different locations.

Unified Communications (UC) proposes a way to control and synthesise the diverse ways your employees need and want to communicate. It identifies what they are doing and how it is most appropriate and effective to contact them.

UC brings together existing and new technologies to achieve a significant change in the way your organisation communicates. Your staff can work more efficiently, respond faster, make better decisions and be more productive with access to information and resources they need.

You can benefit from reduced total cost of ownership, simpler infrastructure and support and a future-proof solution that can be refined as further developments in the technologies around ‘Presence’ (identifying the status, preferences and communication options for individuals) are made.

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