Does service centric IT deliver business value and happy users?
Joined-up IT delivery
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IT is increasingly being challenged by end users and the business to deliver more - be it flexible working, increased responsiveness, 24 hour availability or reduced costs. For many, it can feel like fire fighting against a constant tide of unrealistic expectations that seem to shift over time while being under appreciated for the stuff that is done right. The end result is that business management often feels that IT operates as a black box and delivers poor value for money.
In this on-demand webcast, The Register’s Manek Dubash has a studio full of experts to talk about how taking a service centric approach to IT can help to break this cycle.
Joining Manek is Andrew Buss from Freeform Dynamics, Gordon McKenna from Inframon and Ellis Paul from Microsoft.
The lot of them are looking at how moving from isolated system silos, ad-hoc service levels and reactive support to delivering end-to-end services that integrate well, can result in systems and services that perform to agreed standards and are actively managed and monitored.
They know that getting there can be challenging so we’ve got real world case studies and even some demos for you look at. It should result in giving you a kick start on the journey to joined up systems delivery. Tempted? We hope so. Click below to view on-demand.