Small and medium sized businesses (SMBs) face many of the same challenges as large enterprises when it comes to IT management. They have increasingly complex systems that they rely on to drive their businesses and gain competitive advantage. Operating and maintaining a complex IT infrastructure requires the necessary skills and investment but getting the right staff at an affordable price can be a problem. So, IT management can then become a bottleneck diverting attention from core business activities. Finding ways around this can give SMBs a competitive edge leaving them free to focus on new business opportunities.