Businesses using the cloud must make the transaction the center of gravity for management of IT operations. Why focus on transactions? It’s the only constant for which IT is accountable as more infrastructure and platforms are moved to the cloud. Service assurance is the modern IT management solution designed to meet the requirements of a cloud-connected enterprise, whether it is leveraging infrastructure as a service (IaaS), platform as a service (PaaS), software as a service (SaaS) or a combination of the three.