Managing enterprise IT is no simple task. However, when it comes to critical applications and capabilities that impact end users and influence business results, the need for visibility into and across IT systems is critical. A key component of operating a successful IT infrastructure is application performance management (APM), for which business transaction management (BTM) plays an important role in ensuring a positive end-user experience.

APM essentially creates a best-practice model that helps organizations focus on end-to-end monitoring, measuring and resolution of end-user problems. As one IT leader puts it: “It’s the end-user experience that’s the most important thing."