Based on market research and case studies, this thought-provoking white paper shows you how innovative IT organizations are launching “overlay teams” to visualize and manage services from a cross-silo perspective. Their methods improve triage and remediation of service-impacting issues and optimize IT operations efficiency.

A compelling rationale for new operational processes to overcome the drawbacks of traditional ‘siloed’ IT performance and availability management is provided. A framework for new processes used by IT operations and other teams across a broad range of industries is described.