Kaseya is working with IT professionals around the world to better understand the issues and challenges associated with the dynamic world of IT systems management. In March 2010, we conducted a survey of IT professionals asking them about their priorities, concerns and goals for the rest of the year. We talked to directors, managers and administrators from small and large organisations who work in a wide range of industries, including manufacturing, banking, retail, education, healthcare, local government and professional services.

This white paper is the culmination of the survey results, painting a complete and accurate picture of the most common IT issues affecting IT professionals and Kaseya’s solution to solving these problems.