Recently, for those industries that have avoided the consequences of the economic downturn, productivity has blossomed. The new mode of business activity has set new parameters for how business is conducted. Stale inventories are no longer tolerable. The intimacy that applications for mobile phones provide to suppliers and channel partners – and even for high-yield customers – reduce churn and are, more generally, an effective organizational tool.

Many companies are looking to build on the successes of these kinds of initiatives to enable more informed decisions and more helpful help desks. What does this have to do with switches? – LOTS! Read more.