Keeping Score in the Public Sector
The performance management and information access reality
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In the current economic climate, public sector organisations are under more pressure than ever to manage their resources and funding effectively and prove that they are delivering the results expected of them. One of the consequences of this is a need to make good use of information assets to both optimise the way they operate and provide necessary feedback to regulatory bodies and stakeholders such as citizens and businesses.
The study reported in this document was designed to look at how well this is taking place, and provide some ideas as to how things might be improved where necessary. To this end, feedback was gathered from 118 respondents during an online survey, with representation from educational establishments, local government, central government, publicly funded healthcare, law enforcement, defence, social services and charities.