It can take time and considerable energy for a growing business to finally put in place processes and procedures that really work. Of course, this may not last long because the solutions for today’s problems are not likely to be the right ones for tomorrow, never mind two or three years out.

This paper examines the issues of growth and flexibility from a number of perspectives, but at the heart of the issue is your company’s ability to meet changing customer requirements and drive revenue growth in a continually changing environment.