ITIL is the most widely adopted approach to IT service management. It provides a cohesive set of “best practice” guidance drawn from the public and private sectors across the world. ITIL is a central component both in ensuring efficient service delivery and in meeting IT Governance objectives.

For those new to ITIL, this White Paper introduces key aspects of the framework and explains the structure of training and qualifications that is available. The ITIL framework was re-launched in 2007 (“version 3”). The new courses and qualifications have been introduced progressively and are now all available.