Biting the hand that feeds IT
Biting the hand that feeds IT
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VMware Virtual Desktop Infrastructure for Optimized Customer CareCase Study: Bell CanadaPublished Oct 2007
In October 2004, Bell Canada began an initiative to provide desktop solutions at reduced costs . With 8,000 call center agents, Bell Canada faced hardware attrition and rising costs. Streamlining systems, facilitating outsourcing and increasing capabilities to telecommute would reduce costs while improving service. This would require creating customized workstations for users. To download this paper you must first sign up for a user account, or log in if you already have an account. By downloading whitepapers, or other collateral, from The Register Whitepapers library you agree to our Terms and Conditions. We will also send you an email with the whitepaper attached. |
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