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Helping Local Government to Send it's Service Delivery Soaring

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A Nortel/BT Case Study on The London Borough of Waltham Forest

By British Telecom and Nortel, sponsored by Nortel
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Published February 2008

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Following a comprehensive performance assessment, the London Borough of Waltham Forest recognised that new technology would help it improve customer services and meet e-Government targets.

The BT-supplied and managed Nortel solution provides a fully converged environment that includes the supply and management of a new WAN and LANs, an IP-based contact centre, IP Telephony with unified messaging, desktop video conferencing, and secure internet access.

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