How to Select the Right Remote Support Tool

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How to Select the Right Remote Support Tool

A practical guide for the professional help desk

Published April 2015

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A transformation of the workforce has altered end user expectations and business needs, driving the need to build flexible, simple, and scalable remote support solutions – all while keeping support costs down.

Organisations are now looking to implement best of breed, intuitive customer engagement solutions that give professional help desk and other support professionals on demand productivity and provide quick resolutions to their ever-evolving pains. This buyer’s guide describes what to look for to select the right remote support tool for your organisation.

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