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Best Practices for Remote Support and Services

A Dermalogica Case Study

Published Feb 2008

Dermalogica’s 50 sales professionals are on the go most of the time, which is why the company’s IT help desk outfitted the remote sales force with laptops.

Then Dermalogica’s IT help desk turned to Citrix® GoToAssist® to ensure that the fleet of laptops remains up and running for remote employees.

Download this brief case study to learn how GoToAssist’s fast, cost-effective remote support via the Web provides Dermalogica’s IT help desk with these key benefits:

• Increased sales team productivity
• More efficient IT help desk remote support
• Decreased courier costs and increased IT help desk productivity


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