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How Does Your Help Desk Measure Up?

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Evaluating Your IT Operations Organization

By Forrester Research, sponsored by Citrix
→ More by these authors
Published February 2008

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How efficient do you think your IT help desk really is? If you think your IT help desk could do better, it's time for an IT help desk checkup.

Evaluating the efficiency of your IT help desk is easy and only takes a few minutes. This evaluation guide will help you assess the following areas:

* Service Delivery and Management

* Managing Operations Costs

* Application Change Management

* Customer Management and Communications

By downloading you agree to our Terms & Conditions. We'll also email you a copy of the paper.