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IT operations management: a service delivery primer

Agile service delivery creates business value

Published June 2015

Today, IT organisations face escalating business demands for innovative business services. This is driving them to adopt agile software delivery methodologies, and to embrace public and private cloud infrastructures. This vastly increases the importance of IT within the organisation, providing opportunities to create significant business value.

However, this shift to agile delivery has created significant challenges. To respond, IT organisations must ensure complete visibility and control, break down communication barriers, and automate time-consuming, error‐prone delivery processes. Disconnected tools and undocumented processes are no longer viable - a holistic, integrated approach is needed that addresses the entire software delivery lifecycle.