Organisations are still driven by the pursuit of growth, but such growth is increasingly sought in a climate of cost pressure, increased productivity demands and heightened complexity. Advances in globalisation and greater demands on accountability and compliance, along with an overall reduction in timeframes, have all increased pressure on businesses and business individuals.

To survive, organisations increasingly look to information and communications technology (ICT) to provide competitive advantage. ICT solutions enable businesses to automate, operating in a far more efficient way, across more diverse functions, while interacting with an increasing number of business partners and customers.