The goal of IT is to become an invisible entity within a larger scale organization - an entity that can quickly adapt to change and scale to meet the rapidly changing needs of today’s business, an entity that focuses on delivering and maintaining applications, not infrastructure. In order for us to achieve IT transparency, we need to eliminate IT’s visibility since all anyone ever sees are the problems and road blocks IT creates which inhibit business flexibility, growth and potential revenue. ESG speaks with hundreds of IT end-users and the majority of them share a common goal of driving down capital and operational costs, simplifying ongoing management, reducing maintenance overhead and improving asset utilization (doing more with less). With such demands, it is hardly plausible for IT to become invisible …or is it?