The widespread use of wireless and mobile technologies to extend the business use of IT outside the office has been widely predicted, and research has shown the strong potential. However in reality adoption has been patchy, with many pilots, limited deployments, and with wide variety between industries and companies of different sizes.

This does not mean the whole idea is wrong, but that there are different business requirements and drivers, which expose different challenges, and timescales. Any approach must be founded on the needs of the business, and how to best fit the available technology to further those needs so that the investment can be justified.

The aim of this report is to look at the emerging adoption of mobile communications in small, medium and large enterprises. As background to this, 150 business and IT managers were interviewed.

The report examines the issues involved in dealing with the adoption of mobile technology, and is intended to be read by those with responsibility for sourcing mobile technologies and dealing with mobile suppliers. It offers them a peer review and background information for their discussions with vendors.