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Industry Best Practices for IT Support

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Reader Research Study on Best Practice Adoption

By Freeform Dynamics
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Published June 2006

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Industry best practices such as ITIL, COBIT and ISO equivalents are increasingly being discussed as a way of optimising IT service delivery. This research note looks at how best practices are being adopted in the area of internal IT support and the impact they can have on end user satisfaction.

By downloading you agree to our Terms & Conditions. We will email you a copy of the paper.