Over the past decade the internet has evolved from a technical environment into a commercial marketplace. The impact on consumers and large enterprises has been significant, but what about the small and medium sized business? With few of the skills and resources of their larger counterparts, these organisations need to get the best value from the internet and the network-based services it enables, without risking day-to-day operations. Although employees will be increasingly aware of the options for connecting to the internet as consumers, this does not readily translate into the right knowledge for how to select the most appropriate alternatives from internet service providers for the business they work for.