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BSM, IT and Business Facilitation

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How BSM can bring IT firmly into the business decision making process

By Quocirca
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Published June 2008

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Technology is no longer a nice to have, or a tool for the few.. With many organisations now being completely dependent on their IT systems, the need for the IT department to be seen to be responding to the organisation’s requirements is of critical importance. Business Service Management, or BSM, can help in providing underpinnings to the IT function.

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