So far, the expansion of mobile technology within the enterprise has been largely limited to traditional knowledge workers who use laptop computers, PDAs and mobile phones. Technology is enabling these Personal Information Management (PIM) users to migrate their activities from a static desk to an environment of their choice.

This white paper looks at how organisations need to address the management of this new breed of mobile worker, the line-of-business user. It requires a dramatically different approach to that of white collar PIM management.