Delivering Effective IT Support

A Business Management Perspective

Published August 2006

Regardless of the size of your organisation, the chances are that IT has become a fundamental part of your business. Making sure users are properly supported in their use of IT is therefore very important.

But how well is your IT department doing in this area and what are the opportunities for optimising the delivery of IT support services? This report considers these questions and others based on an online research study completed in mid 2006.