The ever-increasing need for desktop performance, connectivity and mobility - and the management tools that enable these - add to system complexity at a relentless pace. This places unprecedented demands on IT departments to provide the necessary desktop infrastructure to information workers.

Leading companies worldwide are not just coping with these challenges, but are stepping up and turning their desktop infrastructure from a cost centre into a strategic asset. The Microsoft Infrastructure Optimization model illustrates the ascending levels of IT system maturity and is useful for identifying improvement priorities for individual organizations.