The Virtual Support Centre: delivering support anytime, anywhere
A SupportIndustry.com white paper
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Virtual support centres - technical support centers and IT service desks that allow agents to be situated anywhere - deliver a number of significant benefits that impact both bottom- and top-line financials for the organisations implementing them.
Business drivers for implementing a virtual support centre (VSC) model include:
- Reduced cost of operations
- Improved service delivery and customer satisfaction
- Improved employee satisfaction