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The Virtual Support Centre: delivering support anytime, anywhere

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A SupportIndustry.com white paper

Published January 2009

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Virtual support centres - technical support centers and IT service desks that allow agents to be situated anywhere - deliver a number of significant benefits that impact both bottom- and top-line financials for the organisations implementing them.

Business drivers for implementing a virtual support centre (VSC) model include:

  • Reduced cost of operations
  • Improved service delivery and customer satisfaction
  • Improved employee satisfaction
By downloading you agree to our Terms & Conditions. We'll also email you a copy of the paper.