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- A CiRBA Whitepaper
This paper outlines the key considerations in choosing the virtualization strategy and technology that best suits your environment.
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- Accepting Credit and Debit Cards on Your Website
If you want to do business online, accepting credit card and debit card payments is a necessity. But an important decision needs to be made: should you process credit card and …
- Everything You Need to Know About Online Payment Security Standards
Online fraud is big business. Industry analysts estimate credit card fraud costs the online retail industry as much as $60 billion a year.1 The reason? Today’s fraudsters are …
- Keep it clean
Last year Gartner reported that more than 25% of critical data in Fortune 1000 companies would “continue to be flawed...the information will be inaccurate, incomplete or …
- Issues and Challenges for Coordinating and Managing BPM Initiatives
Business Process Management (BPM) garners much attention in the technology market. The media forecasts enormous growth for BPM and its supporting technologies. Most of the …
- Roundtrip traceability
Traceability is a fundamental part of any software development process and, in many cases, critical in satisfying any compliance or regulatory constraint. Roundtrip …
- Ten Steps to sucessful requirements definition and management
Requirements definition and management is recognized as a necessary step in the delivery of successful systems and software projects; the discipline is also required by …
- Ten Steps to Success
The role of Product Management in product companies is becoming a critical element in the success of an organization. Product managers typically act as the CEO of a product …
- Evaluating Your IT Operations Organization
How efficient do you think your IT help desk really is? If you think your IT help desk could do better, it's time for an IT help desk checkup. Evaluating the efficiency of …
- A Dermalogica Case Study
Dermalogica’s 50 sales professionals are on the go most of the time, which is why the company’s IT help desk outfitted the remote sales force with laptops. Then Dermalogica’ …
- IT Leadership Strategy
Do you have the power to resolve technical issues with one call - every time? GoToAssist 8.0 is redefining the IT experience by offering users the ability to: Collaborate: …
- Do you have the power to resolve customer issues with one contact - every time?
"Surveys show that the single greatest way to satisfy customers is to have the first agent they speak with solve their problem", says John Ragsdale, VP of Research for the SSPA …
- The Power of Remote Support in Battling Today's Top Customer Support Issues
Confused about how to optimize your customer support program? You're not alone. The Service and Support Professionals Association (SSPA) recently released a groundbreaking …
- Discover proven industry best practices
According to a study conducted by Forrester Research, only 53 percent of surveyed IT users reported being satisfied with their help desk support. Areas such as resolving users …
- iSCSI SANs – An Affordable, Enterprise-Class Alternative
Study this E-Guide to update your knowledge on iSCSI SANS. It also includes articles from Storage Magazine and outlines iSCSI from the basics to best practices in the industry …
- Watch the webcast of The Register's recent desktop support seminar
Desktop support is the public face of most IT departments, and hub of many daily IT operations and services that are routinely delivered to users, or customers. But too often …
- Establishing the People, Policies and Technology That Manage Enterprise Data
For any organisation, the first step to address the quality and value of corporate data is to take an honest assessment of the data management infrastructure. This DataFlux …
- How Blade Computing improves your business
The evolution of Blade Computing has moved from mere server consolidation to a way of managing IT assets which brings significant business benefits. This paper aims to explain …
- The challenge to achieve perfection
In today's business climate, order management is crucial to corporate success as the demand for perfection increases and flexibility and tolerance for errors decreases. …
- Streamline IT Efforts, Reduce Costs, and Protect Your IT Investment
Classical data migrations are typically limited to master data and tend to cause multiple negative impacts on workflow and operating business units. Business processes that …
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This paper explains how to quantify the electricity savings and provides examples of methods that can greatly reduce electrical power consumption.
In this paper, we will discuss the common challenges faced by developers of visualization software, and present techniques for easily integrating advanced 2D and 3D graphics into native, high-performance applications.
The application availability gamble
Putting the pieces in place for effective security delivery
Slides from The Reg Webinar
Will your new data center be a success or failure?
Deliver Effective Enterprise Security Management
Biting the hand that feeds IT
Biting the hand that feeds IT
