What is service management?
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Martin Atherton and Tony Lock analysts at Freeform Dynamics join Reg event moderator Tim Phillips to tackle the task of spanning the development of Service Management in relation to IT and the business at large.
Fuelled throughout by reader comments this educated debate spans a host of talking points: Where we are now both in terms of IT and the business, the architecture that today is built on, burdens to the IT department and the tools of the trade.