Secure remote control for conventional and virtual desktops

Key architecture and feature characteristics of Series 12 PC-Duo

Published August 2014

Many organizations have a mix of conventional desktops, sessions virtualized with Citrix / Terminal Services, and fully virtualized desktops. A single remote control platform for user support is going to be key to providing an efficient helpdesk. Protection of user privacy must be balanced by the need for privileged access.

This report will help provide a basic set of headings under which to evaluate any potential remote control choice, and highlights a class of remote control product in which the customer retains full control over the way in which screen and keystroke data is transmitted. This is fundamentally differentiated from products and services in which your data is routed through third party servers.

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