Remote control for virtualized desktops

Providing a secure and efficient Helpdesk

Published September 2014

Users are spread across multiple LANs and mobile users connected over the internet. High levels of security are mandated at all levels of IT. Therefore a single remote control platform for user support is key to providing an efficient helpdesk.

The ability to take control of a user's PC and view the screen is a demanding situation, and protection of user privacy must be balanced by the need for privileged access.

Read this whitepaper to find out about secure and efficient helpdesk management.

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