From MFD to MSP

Finding the right staff for your managed network services business

Published April 2017

Delivering an effective managed services program hinges on having the right people on your team.

Both a help desk manager and a junior help desk technician will be integral to supplying the in-depth IT knowledge required for managed network services.

You need a rigorous staffing process for these positions, both which need to be filled before you can offer IT support.

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