How to optimise your faxing processes

Fax, unified communications, and the cloud

Published September 2017

As more services become available via IP — voice, videoconferencing, instant messaging — businesses are moving to Unified Communications (UC) platforms, converging all voice and data into a centralised IP environment. But what happens to an organisation’s fax processes in an IP migration?

Many of these businesses understandably assume that in their adoption of a UC platform, fax would also make a seamless transition. But these businesses often discover — usually only after the migration — that IP presents unique technological challenges for fax that make the newer systems even more troubleprone than legacy, analogue fax infrastructures.