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2017 banking across generations study

How generational perspectives on technology and banking will change banking

Published March 2018
online banking

The 2017 edition of Jumio’s annual digital banking study focuses on banking across the generations. To execute the study, Jumio commissioned the research-based advisory firm Javelin Research for an online survey of 2,000 U.S.-based digital banking customers.

The quantitative study explored consumer bank and credit union relationships and activities, focusing on mobile banking. It explored the mobile account opening and identity verification processes to uncover potential sources of friction or abandonment. And notably, it highlights similarities and differences between generations.