Best Practices for Successful Digital Experience Management

An EMA Report

Published April 2018


Digital Experience Management (DEM) has evolved from traditional network monitoring and application performance management (APM) to become an overwhelmingly important component of IT service delivery and IT-to-business alignment. Featuring recent EMA research on digital, user and customer experience management, this white paper explores the many dimensions of digital experience management and provides insights into: • The expanding scope and use cases for DEM • Why companies are failing at DEM • Principles and practices for effective DEM • Top 10 tips for success DEM implementation

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