How out-tasking can bring flexibility to IT service management

Making the right choice for your business

Published July 2018


Meeting the ever-growing needs of the modern enterprise requires IT managers to make some critical decisions. One such decision is whether to retain IT service management in-house, or outsource to an expert service provider. While both approaches have their advantages, IT decision makers may also find certain limitations.

Ultimately, the decision on whether to retain all IT in-house, out-task specific functions or fully outsource your IT operations depends on your business’s needs. By being clear on what the purpose of IT is in your organisation you can better assess what functions are valuable to your business’s core operations, and which would more suitably be addressed by a service provider with more specialist skills in that area.

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