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Next Level Customer Experience - Three Steps to Service Obsession

Exploring Intelligent Sales and Service in Manufacturing and Beyond

Published April 2019
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These days, a great product isn’t enough to differentiate you in a competitive industry - & most industries are getting more crowded by the day.

The only way to win in this new environment is to deliver a superior customer experience. Salesforce's research shows 58% of UK consumers have jumped ship in search of a better one.

Offering efficient sales and service experiences is no longer enough. To keep your customers loyal - and differentiate against the competition - you need to work a little harder.