State of Service
Insights and trends from over 3,500 service leaders and agents worldwide
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For the third edition of their “State of Service” report, Salesforce Research surveyed over 3,500 customer service agents and decision makers worldwide to determine:
• Service organizations’ biggest challenges and priorities
• The changing role of customer service agents
• The impact of artificial intelligence (AI) on the future of customer service
• How mobile workers fit into modern customer service
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