Did IT Work?

A Playbook for Mastering IT Change Using End User Experience Monitoring

Published April 2019

did-it-work-white-paper

Digital transformation is all about IT change. Enterprises are spending millions on digital transformation initiatives with the goal of improving customer service and workforce productivity. But here’s the uncomfortable question: how do you know these IT changes actually produce a better digital experience for your customers and employees?

Get this whitepaper, to learn how to apply end user experience monitoring to:
• Validate the impact of applications, infrastructure, and/or devices changes
• Measure the effectiveness of pilot programs before full rollout
• Determine whether you have met your digital transformation goals

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