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AIOps Brings Calm to Overwhelmed IT Ops Teams

CIO Dive Playbook

Published August 2019
CIO_DIve_Playbook

Tasked with monitoring, maintaining and integrating new technology that is cropping up throughout the enterprise — while continuing to support critical home-grown and legacy systems — leaders and personnel in IT Ops are struggling to keep their heads above water. In many cases, they must handle the increasing workload without additional help or while dealing with headcount reductions. The volume of data, alerts and breakdowns is reaching the point where humans can’t handle the load, regardless of how many people are put against the task.

AIOps promises to reduce alert noise; detect outages, disruptions and problems; identify the root causes of incidents and problems, and reduce service desk ticket volumes.