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Job Role
IT Management: CIO / CTO / EVP / SVP / VP
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IT Management: Networking
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IT Pro: Operations / Infrastructure
IT Pro: Networking
IT Pro: Storage
IT Pro: Software Development / QA / Testing
IT Pro: Architect / DevOps / Analyst
IT Pro: Security
IT Pro: Database Administration
IT Pro: Webmaster / Web Developer
IT Pro: Support / Helpdesk
IT Pro: IT Research and Development
IT Pro: Tech Consultant
Business Management: CEO / COO / Chairman / President / Owner / Partner
Business Management: CFO / Controller / Treasurer
Business Management: Governance / Risk / Compliance
Business Management: Sales / Marketing
Business Management: Other
Other: Self-Employed / Contractor
Other: Non-Technical
Other: Student
Other: Retired / Unemployed
Other
Industry
Advertising / Marketing / PR / Media
Aerospace / Defence
Business Services / Consultancy / Legal
Engineering / Construction / Architecture
Education / Training / Research
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Tech: Hardware / Software Manufacturer
Tech: Service Provider (MSP, BSP, ASP, ESP, Hosting)
Tech: Communication Carriers (ISP, Telecomm, Data Comm, Cable)
Tech: Reseller / VAR / OEM / ISV
Other
N/A
Company Size
Just me
2 to 9
10 to 49
50 to 99
100 to 249
250 to 499
500 to 999
1,000 to 4,999
5,000 to 9,999
10,000 to 49,999
50,000 or more
What are the main challenges/concerns with providing online customer support to your customers?
Engaging with customers at the right time, real time resolution
Providing customer support across devices
Increasing conversions
Increasing customer satisfaction
Integration of multiple channels
Flexibility - selling to and supporting a wide variety of products and customers
We don't face any challenges
Other (please specify below)
Other challenges/concerns
What is your involvement in selecting customer support technology such as a live chat solution?
Decision Maker
Buyer
Influencer
Evaluator/Recommender
Part of a Team or Committee
No Role
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