Whether you are a first time buyer of business management software, or a seasoned implementer, evaluating software can be a daunting and stressful task. The terminology associated with choosing a new platform—public cloud, private cloud, hybrid cloud, SaaS, PaaS, IaaS—and the myriad of solution offerings—ERP, CRM, HCM—makes for a confusing alphabet soup for even the most experienced professionals.

But the benefits of choosing the right solution are substantial, and, when implemented efficiently and built to enable business strategy, can:

• Create a happier working environment.
• Improve your profit margins.
• Increase revenue.
• Increase collaboration.
• Improve document control.

To provide companies going through an ERP evaluation with some perspective, NetSuite reached out to the finance professionals of leading SMBs (also NetSuite customers) and asked them to share their thoughts and advice on the process with others considering solutions. Here is a look at what they told NetSuite about the importance of change management, support and more.