Hassle-Free Banking: Transforming Digital Customer Services
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To deliver on their promise of “hassle-free” banking and stand out in the highly competitive financial services industry, thinkmoney embarked on a digital transformation program, revamping their customer experience.
In this session, hear how they transformed their digital customer services in only a few months, with a brand new onboarding journey and award-winning mobile app, leading to a 30% increase in account openings as well as reducing their need for call center staff intervention.
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