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Making self service a success

What you need to know for a successful rollout

Published August 2014

When it comes to IT self service, the benefits to IT and to end users are well documented. IT self service allows service desks to publish information to end users and allow them to easily access the service desk 24/7 from anywhere. IT self service has moved beyond interest to adoption by IT organizations, yet utilization by their end users is having limited success. This comes at a time when IT departments face unprecedented pressure to improve end user satisfaction and the end user experience while demonstrating value in everything IT does to ensure it remains relevant to the business.

Many LANDESK customers have introduced self service to their organizations and have achieved significant success. This paper discusses some of the methods to achieve successful implementation and adoption.