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The future of the service desk... Shadow IT?

The prevalence of shadow IT across organisations today

Published August 2014

This is the first time this survey has been carried out within the IT service desk community seeking their views on shadow IT. Whilst the survey confirms some trends and provides some evidence of ‘what we believe to be true’, it also highlights some of the key areas of concern and demonstrates the need for improved collaboration between IT and the rest of the business, as shadow IT is here to stay.